The Daily Oracle

Help

Support

We're here to help. Most questions are answered below — and you can always reach a real person by email.

Contact us

We aim to reply within 2 business days.

hello@thedailyoracle.org

Getting started

What is The Daily Oracle?

The Daily Oracle is an education and reflection app. It includes a free Daily Oracle message and check-in, plus an optional subscription that unlocks the 52-Week Journey and Ask Odessa. It is not therapy, counselling, medical, legal, or crisis support.

Is the Daily Oracle free?

Yes. The Daily Oracle — one message each day — and the daily Clarity Check-In are free forever. A subscription unlocks the full 52-Week Journey and Ask Odessa.

Subscription questions

What does a subscription include?

The full 52-Week Liberation Journey, Ask Odessa (with weekly credits), saved Journey reflections and progress, and the Freedom File.

Is there a free trial?

New subscribers may receive a 7-day free trial. If you don't cancel before it ends, your subscription begins and renews until cancelled. Current pricing is displayed in the App Store and may vary by country or currency.

How many Ask Odessa questions do I get?

Free users get 1 free Ask Odessa question. Trial users get 7 credits during the trial. Paid subscribers get 7 credits every 7-day subscription period.

Billing questions

How am I billed?

If you subscribe in the web app, you're billed securely through our payment processor, Stripe. If you subscribe through the Apple App Store or Google Play, you're billed through your store account. Either way, we never see your full card details.

How do I cancel?

Web app: open the You tab and tap Cancel membership — you can also pause for a month instead. iOS: Settings → [your name] → Subscriptions → The Daily Oracle. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. You keep access until the end of your current billing period; for app store subscriptions, cancel at least 24 hours before renewal to avoid the next charge.

Can I get a refund?

Payments are non-refundable except where required by law, but your statutory consumer rights (including under the Australian Consumer Law) always apply. For web subscriptions billed through Stripe, email hello@thedailyoracle.org. For App Store or Google Play subscriptions, refunds are handled by Apple (reportaproblem.apple.com) or Google (via the Play Store). See our Terms for details.

Account & login

How do I sign in?

You sign in with your email. If you have trouble receiving the sign-in link, check your spam folder or email us.

How do I delete my account?

In the app: Profile → Account → "Delete my account." This permanently removes your account and data. You can also request deletion by email — see our Account Deletion page.

Technical support

The app isn't working / I'm not getting notifications

Make sure you're on the latest version and that notifications are enabled in your device settings. If it persists, email us with your device model and OS version and we'll help.

My subscription isn't showing after purchase

Open the app and use "Restore Purchases" in the subscribe screen or Profile. If it still doesn't appear, email us with the store account email used for the purchase.

Privacy requests

How do I access, correct, or delete my data?

You can edit your content in the app and delete your account at any time. For access, correction, portability, or other privacy requests, email hello@thedailyoracle.org. See our Privacy Policy for your rights.

A note on safety

The Daily Oracle is an education and reflection tool — not a crisis service. If you are in immediate danger, contact your local emergency services.

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