The Daily Oracle

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Support

We're here to help. Most questions are answered below — and you can always reach a real person by email.

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We aim to reply within 2 business days.

hello@thedailyoracle.org

Getting started

What is The Daily Oracle?

The Daily Oracle is an education and reflection app. It includes a free Daily Oracle message and check-in, plus an optional subscription that unlocks the one-year guided Liberation Journey and Ask Odessa. It is not therapy, counselling, medical, legal, or crisis support.

Is the Daily Oracle free?

Yes. The Daily Oracle — one message each day — and the daily Clarity Check-In are free forever. A subscription unlocks the full one-year guided Liberation Journey and Ask Odessa.

Subscription questions

What does a subscription include?

A subscription unlocks everything beyond the free daily message: the full one-year guided Liberation Journey — a structured, week-by-week path through understanding and recovering from a difficult relationship — plus Ask Odessa (with weekly question credits), your saved Journey reflections and progress, and the Freedom File. Your free Daily Oracle message and Clarity Check-In stay free either way.

Is there a free trial?

New subscribers may receive a 7-day free trial. You won't be charged during the trial, and you can cancel anytime before it ends. If you don't cancel, your subscription begins automatically and renews each period until you cancel it. The Daily Oracle installs straight from the web — there's no app store involved — so your current price is shown inside the app when you start your subscription, in your local currency.

How many Ask Odessa questions do I get?

Free users get 1 free Ask Odessa question. Trial users get 7 credits during the trial. Paid subscribers get 7 credits every 7-day subscription period.

Billing questions

How am I billed?

You're billed securely through Stripe, our payment processor — we never see or store your full card details. Your subscription renews automatically at the start of each period until you cancel. Because The Daily Oracle runs on the web rather than through an app store, there are no app-store accounts or extra store fees involved; everything is handled directly in the app.

How do I cancel?

Open the You tab in the app and tap Cancel membership — or, if you'd rather take a break, you can pause for a month instead. You'll keep full access until the end of your current billing period, and you won't be charged again. Everything is managed inside The Daily Oracle, so there's nothing to cancel through an app store.

Can I get a refund?

Payments are non-refundable except where required by law, but your statutory consumer rights (including under the Australian Consumer Law) always apply. If something has gone wrong or you were charged in error, email hello@thedailyoracle.org and we'll do our best to put it right. See our Terms for full details.

Account & login

How do I sign in?

You sign in with your email address — we'll send you a 6-digit code to enter, so there's no password to remember. If the code doesn't arrive within a minute, check your spam folder, make sure you entered the right address, then request a new code. Still stuck? Email us and we'll help.

How do I delete my account?

In the app: Profile → Account → "Delete my account." This permanently removes your account and data. You can also request deletion by email — see our Account Deletion page.

Technical support

The app isn't working / I'm not getting notifications

First, make sure you've added The Daily Oracle to your home screen and you're opening it from there (not just in a browser tab), and that notifications are allowed for it in your device settings. A quick close-and-reopen clears most glitches, and on iPhone notifications only work once the app has been added to the home screen. If it still won't behave, email us with your device model and operating-system version and we'll help you get it sorted.

My subscription isn't showing after purchase

Access usually appears within a few moments. Try closing and reopening the app, or signing out and back in with the same email you used at checkout. If it still doesn't show, email hello@thedailyoracle.org with that email address and we'll sort it out quickly.

Privacy requests

How do I access, correct, or delete my data?

You can edit your content in the app and delete your account at any time. For access, correction, portability, or other privacy requests, email hello@thedailyoracle.org. See our Privacy Policy for your rights.

A note on safety

The Daily Oracle is an education and reflection tool — not a crisis service. If you are in immediate danger, contact your local emergency services.

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